Joelin Long
TERMS AND CONDITIONS
Product Information Orders
The information on this site may contain typographical
errors or inaccuracies and may not be complete or current.
Such errors, inaccuracies or omissions may relate to
product description, product picture, pricing and
availability. In the event an error occurs, it will be corrected
immediately. We reserves the right to revoke any stated offer
and to correct any errors, inaccuracies or omissions
(including after and order has been submitted).
Pricing Error Policy
If we find any errors on the price for any items listed, we reserved
the right to amend the price of the products even the order has been
paid. We will request buyers to confirm again if they agreed to the
newly revised prices. If they do not agreed to the revised price, the order
will be cancel and money will be refunded to buyer in full.
Delivery
All items will be delivered only after the payment has been made. Please allow
2 to 3 working days to prepare the product delivery after payment. A confirmation
email with the tracking number will be sent out once item has been posted out.
Please ensure that your shipping address location has someone in during daytime
as the Post Office may require signature upon delivery.
If not, they will drop the parcel at the nearest Post Office and you may have to collect
it yourself. We will not hold any further responsibility after the items have shipped out
from our place.
Damages Missing Items
We will check and ensure all items are in good condition before sent out.
If you have received an item that has been damaged or have missing items
from your order, kindly email within 1 day from the date of receiving, any request
later than 2 days will not be entertained.
For damages, you will need to provide us a description and photos of the damage
to the item as well as the condition of any packing via email. In the event that an order
contains damaged or defective items for which a customer does not wish a replacement,
the customer will be responsible for returning the items according to the Refund and
Return Policy.
For missing items, please make sure you have removed all packing material from the
shipping box to confirm that the item was not hidden from view. Sometimes small items
are shipped inside other items to protect them during shipping. If your order required
multiple boxes to ship, it may be helpful to check the tracking information to confirm that
all packages have been delivered.
Out of Stock
We take every measure to ensure that the products we offer are in stock. However, from
time to time we may sell out a particular item. If the item you ordered is out of stock, we will
notify you and you may choose for a refund or replace with other item or wait for the new
stock arrives. We reserved the rights to cancel or reject any transaction.
